Andrew Ronfeldt
Principal
Andrew has over 20 years of customer experience strategy, design, and operations leadership experience.
His track record of driving change comes from his strategic focus on customer experience, service strategy, technology implementation, innovation in business models, humanistic talent development and diligent change management.
Alongside professional pursuits, Andrew loves travel, is passionate about cooking (and eating!) and enjoys woodworking for soulcraft.
Professional Experience:
Executive Experience
Richemont
The LEGO Group
Toyota
Commonwealth Bank of Australia
Vodafone
Non-Executive Experience
Advisory Panel, University of Houston, C.T. Bauer College of Business, Customer Experience Program
Board of Directors, Society of Consumer Affairs Professionals (Australia).
Education:
Master of Business Administration (Executive), Strategy, Australian Graduate School of Management at UNSW Sydney
Graduate Certificate of Change Management, Australian Graduate School of Management at UNSW Sydney
Leading Digital Transformation, IMD Lausanne
Rebekah Caperon
Partner, Product & Digital
Rebekah has more than 15 years of experience in digital product, and marketing communication design & execution.
A digital native, her education included studies in Internet Communications. Her experience in analysis, delivery and facilitation techniques, including Agile, has been honed across a diverse set of industries, including retail, education, media and the not-for-profit sector.
Outside the office you’ll find Rebekah at the powerlifting gym or volunteering at her local animal rescue.
Professional Experience:
Signet Jewellers
7-Eleven
Viacom (MTV & Nickelodeon)
London Business School
Prostate Cancer UK
University of Technology Sydney
Livingsocial / Groupon
Education:
Bachelor of Arts (Internet Communication), Curtin University, Western Australia
Certificate of Digital Branding and Engagement, Curtin University, Western Australia
Connect with Our Experts
“Andrew didn’t leave it here, he went even further and listed out potential and future addressable items to be aware of leaving nothing on the table for surprise. Absolutely amazing work and if any entrepreneur or business owner is looking for someone who truly brings his own experience and know-how to his work, Andrew will surely not disappoint.”